Salesforce is one of the biggest cloud-based platforms for customer relationship management. The platform ranks number one for customer success as it offers many services that focus on keeping customers happy and retaining them.
Although the platform is unique, it can be learned by anyone without a Salesforce background. To help you get started, we have compiled 5 free beginners’ courses. These courses have been mapped out by instructors and institutions with a good reputation and prepare the user for the Salesforce Developer Certification.
1.Coursera Salesforce Operations Professional Certificate
This course, hosted by Trailhead on Coursera and certificate is designed for beginners as explained on the course’s About Page. It requires no previous experience with Salesforce, sales or CRM. Instead, it teaches the very fundamentals of Salesforce and CRM.
The highlight of this course is it’s applied learning approach. At the end of it, the students will work on a fictional social media site, leveraging the Salesforce cloud tools to manage leads, opportunities, and data through reports, and dashboards.
There are four main sections on the course
- Sales and CRM overview
- Lead management in Salesforce
- Opportunity management in Salesforce
- Reports, dashboards, and customer success in Salesforce
Here is the link to the certificate on Coursera – Coursera Sales Operations Professional Certificate.
2. Trailhead Courses
Trailhead is Salesforce’s learning platform for teaching Salesforce. Since it was designed for Salesforce by Salesforce, the resources are comprehensive, accurate, and up-to-date.
Trailhead courses take a different format from the visual or videos style of learning, preferring instead to allow users to practice on the platform itself, with hands-on challenges at the end of the courses.
The most interesting thing about Trailhead is that it allows users to filter courses based on role – admin, architect, business analyst, business users, and designer. Based on level – beginner, intermediate and advanced and by-products, tags, and content type. You can get started here with a Salesforce user basic.
Here is a search with keywords and filter.
3. Project based program at Salesforce Training India
Salesforce Training India is a popular institute for Salesforce CRM Admin Developer Training Program and Certification Assistance.
Salesforce in India focuses on Master Salesforce admin, developer, sales cloud, dream force, apex, and visual force.
They have one vision – “To enrich the knowledge & skill sets of young software engineers by providing value added training in the areas of Software Development & Testing.” And they achieve this by providing quality software and consulting services in the areas of cloud computing, CRM with live projects.
Their team of professionals and industry experts with 10-15+ years of experience are matched with up-to-date curriculum, hands-on, real-time, project-based training guaranteed to make a student succeed in software architect, automation tester, software testing, security engineer, integration specialist, and release manager which are some of the opportunities available to the student after the training.
Our training is a 100% real time training program in Chennai by profound instructors who has real experience will give you more practical knowledge rather than academic, so CRS Info Solutions is the best institute for practical based Salesforce online training.
Kick start your learning program with Salesforce Training India.
4. Learn Salesforce in Easy Steps and Get Certified
The course is aimed at newbies, beginners with no prior experience, developers and consultants migrating from other CRMs to Salesforce, and anyone looking to have a career with Salesforce.
In this course, the instructor walks the student through the creation of a functional application from beginning to end. There are no pre-requisites to get students started.
Like all free Udemy courses, the course does not come with a certificate, only extensive knowledge and access to materials. The course prepares the student for Salesforce App Developer certification.
Get started with the course on Udemy here.
We have mentioned some good resources but Salesforce Training India is the winner out of the five because it is a real-time project based training.
The Salesforce Training India training can be attended by anyone from any part of the world as it is 100% an online course. The training also caters to beginners as well as people in advanced levels in CRM and Salesforce. Degrees are not required so non-graduates, as well as graduates of any field, can learn.
Though their fees are affordable, they offer discounts on training making it accessible to more people.